Service Partner Management Software

Track outsourced service, manage third-party vendors, and maintain accountability — all from one intuitive dashboard.

Outsource Without Losing Control

Keep visibility on every outsourced job — chip repairs, warranty work, or specialized services.

Smart Vendor Turnaround Tracking

Record send/return dates, work done, costs, and get auto-reminders for delays.

Internal-Only Workflow

Customers never see which jobs are outsourced — process transparency without exposure.

Why This Matters

SCROLE gives you complete control, even when someone else does the repair.

Partner Profiles

Store contact info, job history, performance stats, and payables for every vendor.

Outsource Status Tracking

Track which item was sent, when, and for what — no missed pickups or lost jobs.

Cost Recording

Record vendor charges and customer billing for transparent margins.

History at a Glance

Instantly view all jobs handled by a partner — performance, delays, and more.

Frequently Asked Questions – Customer Management in SCROLE

Have questions about how SCROLE helps you manage your customers better? Here's a quick set of answers to the most common doubts, so you can see just how easy and efficient customer handling can be with SCROLE.

Yes! SCROLE shows you everything — past service calls, items given for service, payments made, outstanding balances, and even AMC or warranty status — all in one place. Just search for the customer and click!

Customer data is strictly access-controlled. Only Super Admins can see the full database. Managers and engineers can only access customer info related to their assigned jobs, keeping things secure and private.

Absolutely. With SCROLE, you can send WhatsApp messages, emails, or even make a call — all from within the dashboard. One-click communication makes follow-ups a breez

Yes! SCROLE automatically shows upcoming customer birthdays on your dashboard. You can even set up automatic birthday emails to add that personal, caring touch.

Yes. SCROLE tracks both received and returned items for each service call, so nothing gets misplaced. It’s fully logged and visible in the customer's service history

Yes, in the Elite Plan, you can group customers (e.g., under a corporate, a location, or franchise), making it easier to view jobs, contracts, and balances at the group level.

Yes, SCROLE includes a one-click feature to print address labels for all your customers — perfect for postal communications or marketing mailers.

Definitely! SCROLE shows you each customer's full payment history and current dues, and lets you send polite reminders via WhatsApp or email with just one click.

Not at all. SCROLE is designed for business owners, not techies. If you can use a phone, you can use SCROLE. The interface is clean, intuitive, and built to get things done without confusion.

SCROLE offers an easy import tool — you just upload an Excel sheet in the prescribed format, and we’ll take care of the rest. We can even help you with the first-time import.

We offer a guided demo, not a free trial — because we believe your time is precious and you’d rather have us walk you through how SCROLE works in real-world repair scenarios. Just get in touch to schedule one!

Outsource Smart. Stay in Control.

Track outsourced jobs, partner performance, and turnaround times — all from one sleek dashboard.
See What Else SCROLE Can Do